Công việc hấp dẫn

Tất cả

Experience Manager

Emperor Cruises

Đăng bởi: Mandy Quỳnh lúc 22 tháng hai

Qui mô công ty: 99

Website: http://emperorcruises.com

Số điện thoại: (+84) 58 3887782 / 3887784

Địa chỉ: 316/43 Da Tuong Street, Vinh Nguyen Ward, Nha Trang City, Khanh Hoa Province, Vietnam

“The cruise was inspired by the luxurious life of Emperor Bao Dai, Vietnam's last. Therefore, the boat itself is a discovery of the 30s with INSPIRED Design , RICH IN HISTORY and Royal Heritage. We bring your customers to Experience Every Moment with us by being treated as kings and queens, indulging in services such as music, fine art, architecture, culture, cuisine, history, and outdoor & indoor activities, life on boat, stories of the Emperor Bao Dai through the design and where everything is all included”With Emperor Cruises, we would like to not only bring the first 5 star cruises in Nha Trang but also bring new experiences by showing the beauty of Nha Trang and Ha Long destination in Vietnam to all cruise lovers and travellers from all around the globe.

  • Hạn chót nộp hồ sơ 31 December 2017
  • Nơi làm việc Quảng Ninh - Vietnam
  • Vị trí Experience Manager
  • Số lượng 01
  • Kinh nghiệm no experience required years
  • Bằng cấp Cử nhân
  • Mức lương 1200-1500 USD/month
  • Kiểu làm việc Toàn thời gian
  • Nghề Nghiệp Bếp/Phụ bếp/Rửa bát - Du lịch/ Lữ hành - Lễ tân/ Đặt phòng - Ẩm thực/ Bàn/ Bar

Mô tả công việc

I. Purpose
1. Ensure and maintain for SOP of FnB & FO on boat
2. Manage and assign work for FO & FnB Staff, monitoring of training program to improve quality of services
3. Inventory management and goods import/export for the department

II. Duties & Responsibilities:
1. Get all information of Passenger list from Reservation/Operation Department and notice to all related departments
2. Managing for welcome/farewell, check in/check out works. Management/Implement of SOP in FnB ensure satisfaction of quality of service and customer’s experience in cruising.
3. Handle activities for FO & FnB (destination guide, Kayak activities, Gym, SPA consultant,…) on cruising
4. Directly receive customer request and coordinated with related department handling. Handle complaints and internal problem solving.
5. Collect feedbacks from customer’s questionnaire and report to Cruise Director (CD) to find solutions.
6. Implement/coordinate with CD/ACD to manage activities at destination cruising.
7. Coordinate with related departments:
a. Coordinate with kitchen department to arrange time/order to serve food & take care special requirements (dieters, vegetarians,…)
b. Coordinate with Housekeeping Department to arrange room and noted in case special request: wedding, honey moon, … and in case customer request room services. In case customer need more amenities, soft drink, life jacket,…
c. Coordinate with Technical in case help customer about manual or repair things
d. Coordinate with land services to check and ensure exactly information before customer check in
e. Coordinate with Reservation Department to collect information about special request and priority of rooms.
8. In charge for import/export goods/equipments, inventory management avoid redundant and date expired
9. Manage goods/costing to avoid waste.
10. Training staff improve their skills suitable with SOPs.
11. Assign work and make duty roaster for staffs
12. Notice information/decision from CD/ACD & BOD to all staff
13. Check quality of answers on phone and process of handle customer request with related departments
14. Perform other duties as maybe assigned

Yêu cầu công việc

Communicate English fluently

Thông tin liên hệ

Liên hệ: HR Department

Địa chỉ: # 3, Alley 65 Van Bao Street, Ba Dinh District, Hanoi, Vietnam

Contact by:

Số Điện Thoại: (+84) 4 . 3927 3475

Thư điện tử: hanoi@emperorcruises.com

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Cộng đồng 60.000 VND / Ngày
Việc làm 50.000 VND / Ngày
Thư viện 30.000 VND / Ngày
Hỏi đáp 30.000 VND / Ngày
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